Information on Case Managers

A case manager will usually coordinate your treatment, rehabilitation and care in the early stages after your injury. They may also provide assistance to you during times of change.

Case managers will often work for a rehabilitation or disability service. They are paid by us. Case managers need to be approved to work with participants and are chosen because of their skills and experience in supporting people with severe injuries.

When you've been in the Scheme for a longer time or when your needs are stable, you may no longer need a case manager to help you. In these circumstances you can request services directly with your LTCS coordinator.

You don't need a case manager to receive treatment, rehabilitation or care from us (even if you are new to the scheme), but they can help you to:

  • understand and learn to manage changes that might have occurred due to your injury
  • understand the Scheme and what we pay for
  • identify your long-term and short-term goals
  • identify and request approval for services on your behalf from Lifetime Care and Support
  • select service providers and organise services with them
  • monitor the services you're receiving
  • review your progress and work with you to submit new requests for services as needed

Find a case manager

Often your treating team will begin the process of getting a case manager for you while you're still in hospital. You and your family can be involved in the selection of your case manager.

If you think you need a case manager for the first time, want to return to an old one, or change your existing case manager, talk to your LTCS coordinator or use our case manager finder to find case managers who operate in your local area, or who have specific skills that might assist you to achieve your goals.

Case manager finder

Choosing a case manager

Deciding which case manager will be right for you depends on where you live and the type of service you need.

For some people, choosing a case manager with a strong clinical background working in a specific field of disability will be important. For others, it will be more important to select a case manager who is familiar with your local community and local services for people with disabilities.

The type of case management service you require may change over time.

Speak to case managers who offer services that might suit you to help you make your decision. You may also want to speak with your family, members of your treating team, or your LTCS Coordinator.

You may like to ask potential case managers the following questions:

  • Tell me about your experience working with people with a similar disability to me.
  • What qualifications and experience do you have?
  • How long have you worked in my local community?
  • If you live a long way away from my community, how will you ensure I am linked to appropriate local community services?
  • What is your experience delivering case management under the Lifetime Care and Support Scheme?
  • What days of the week are you available?
  • Are there other clients or families who I can contact as referees?

Further information

You can find out more about the role of the LTCS coordinator and case manager in our LTCS and case managers information sheet.

We also have other information sheets for participants you might find helpful.

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