Attendant care

We pay for attendant care to help you or a person you care for live at home where possible.

Attendant care services help you do everyday tasks. These can include:

  • personal care (like bathing and getting dressed)
  • domestic services and home maintenance (like cleaning and lawn mowing)
  • home nursing (like managing medicines and other medical needs at home)
  • support with engaging in family and community roles (like shopping for and preparing meals or support to attend activities)
  • implementing rehabilitation programs (like support to attend appointments and carry out home programs).

The amount of attendant care hours provided depends on individual needs.

Request attendant care

If you think you or a person you care for needs attendant care, talk to your LTCS coordinator or case manager. They will organise a review of your care needs which will be carried out by a health professional (like an occupational therapist).

They will talk with you about your needs and the supports available to help you. They will also talk with you about how much attendant care you would like to receive and request this for you..

We will then assess that request.

Once attendant care has been approved and you have selected an approved attendant care provider, the coordinator from the attendant care provider will organise a home visit to do a safety audit and develop a care plan with you and your family.

They will talk with you about:

  • how and when you want to receive care
  • the types of services they will provide
  • how the service works (like who to contact if you have any problems or questions)

Finding an approved attendant care provider

We can find a local approved attendant care provider for you, or you can use our attendant care finder to help you find one. These attendant care providers have been approved by us because of the quality of their service.

Attendant care finder

Choosing an attendant care provider

This depends on where you live and the type of service you need. You may also want to speak with your family, your doctor, members of your health team, or your LTCS Coordinator or case manager for advice.

You may like to ask potential attendant care providers the following questions to help you decide:

  • Tell me about your company and the experience it has?
  • Do you have attendant care workers who are experienced working with people with similar needs to mine?
  • Do you have attendant care workers that speak my language or understand my culture?
  • What are your emergency procedures? For example what after hours contacts are available?
  • How will I be involved in selecting the attendant care workers who will be working with me?
  • What are the working hours? For example what is the latest or earliest time an attendant care worker can come to my home?
  • If I, or a member of my family, have a problem with an attendant care worker, what should I do and who should I contact?
  • How long will it take before the service starts?

Shared support at home program

Through our Shared Support at Home (SSAH) program, participants who require 24 hour care are able to live in their own home (shared with housemates under a standard tenancy agreement) and receive the attendant care support they need. 

We have properties available in Sydney and a new property in Coffs Harbour. 

Our SSAH booklet has more information.

Further information

If your needs change

Your attendant care services will be reviewed regularly, especially when you are first discharged from hospital. If your needs change and you would like a review of your care needs, speak to your LTCS coordinator.

Attendant care guidelines

For more information on how attendant care should be provided, see our LTCS attendant care guidelines