An advocate is a person who helps you solve an issue you might have with us, or with a service provider. They speak on your behalf to protect and promote your rights and interests.

An advocate is independent of all other people who might already be working with you (e.g. your family, physiotherapist, attendant care worker or case manager). They usually work with you on a short term basis (for a particular issue or problem) and will stop working with you once the issue is resolved.

An advocate might:

  • help you write letters
  • help you make phone calls
  • go to meetings with you or on your behalf

An advocate can't give legal advice, but an advocate may be able to tell you where you can get this kind of advice if you need it.

There are several agencies providing advocacy services as part of the National Disability Advocacy Program (NDAP), a list of agencies is available here.

You can find out more about advocates by reading our advocacy information sheet.