Invoicing us correctly means you will receive your payments sooner. We will pay you by electronic transfer.

Your invoice must include:

  • your ABN and registered business name
  • the date of invoice and the date of service
  • an invoice number
  • the participant's name and Scheme number (eg 12/B975)
  • the approval (RP) number and payment code for each service
  • the cost (including GST), which must not exceed the pre-approved amount on the certificate(or purchase order).

Our invoicing requirements information sheet has more advice on invoicing us correctly.

Payment codes and reference numbers

Each service we pay for has a payment code (eg LTCS503 for provider travel). Reference it on your invoice.

Every time we approve a service we issue written certificate to the participant. As a provider, you may receive a copy of this certificate or a specific purchase order with the approval numbers (always start with RP) and payment codes (always start with LTCS). Reference these on your invoice.

Always refer to our certificate (or purchase order) when invoicing because it will generally include all the information you need to invoice.

If you don't know the payment code, see our payment codes and invoicing summary. If you still need help you can contact the participant's case manager, or LTCS coordinator, or call us on 1300 738 586.

New providers

If you're providing services to a participant for the first time, you will also need to complete the vendor file addition/change request form and send it to It is recommended to provide an email address to receive remittance notices when your invoices are paid.

Getting paid

Email is the preferred method for invoice submissions. Invoice should be sent as PDF to:

Email: (no other enquiries should be sent to this address)

Post: Lifetime Care, GPO Box 4052 George Street, Sydney NSW 2001

You should be paid in under 30 days if:

  • you have provided all the correct information in the invoice
  • the services or goods delivered are satisfactory

Our providing services and invoicing information sheet has additional information on the payment and invoicing process.

Further information

If you still have questions about invoices and payments, you can also phone Accounts Payable on 1300 416 829 or email The Australian Tax Office also provides information on how to set out tax invoices that you might find helpful.