Case management

Case managers are often the primary point of contact for participants and service providers and are responsible for organising and requesting most treatment, rehabilitation and care for participants.

Our participants have severe injuries which often require treatment, rehabilitation and care from multiple service providers. These services are usually requested as part of a plan developed by the participant and their case manager.

The case manager will work with the participant to identify their goals and supports they might like to use to help achieve their goals. They will then work with us and service providers to get the services the participant needs.

Not all participants need a case manager. Services can still be requested directly through the LTCS Coordinator when no case manager is involved.

For more information on case managers and what is expected of them, read our case manager expectations document.

Approved case managers

All case managers within NSW must be approved by us to deliver services to Scheme participants. Once approved, case managers are listed in the case manager finder.

Case managers new to providing services under the LTCS Guidelines can be approved as "new" providers and receive mentoring throughout their initial skills development period.

Becoming a case manager

If you want to become an approved case manager (LTCS) you need to complete these documents and submit them to us via casemanagement@lifetimecare.nsw.gov.au

We currently require all new case managers to attend an Introduction to the LTCS Scheme workshop prior to completion of their mentoring period. This workshop is advertised on our homepage and in our E-News and Momentum.

New case manager mentoring program

If you are a new case manager (LTCS), you're expected to take part in a mentoring period following receipt of your first referral.

If you're working for an organisation that already employ one or more approved case managers (LTCS), you'll receive mentoring as a part of your usual workplace supervision. Where no mentor is available, we will source and allocate one for you. 

We have provided answers to frequently asked questions about this program which you might also find helpful.

New case managers must assess their own competency development according to our case manager expectations.

Together with your mentor you will determine when you are ready to apply for full approval as an approved case manager (LTCS).

If you're a new case manager you need to submit the following completed documents to us via casemanagement@lifetimecare.nsw.gov.au:

If you have any questions about mentoring read our information sheet or call Dianne Croker on (02) 9394 1344 or email casemanagement@lifetimecare.nsw.gov.au.

Case manager finder

We maintain a data base of approved case managers who can deliver case management to Scheme participants.

This database is available for use by service providers, participants and their families and the wider community. It can be used to locate potential case managers from specific localities and/or with specific experience and skills.

Case manager finder

Updating your details

Approval as a case manager is given to individuals, not organisations. This means that you retain your status as an approved case manager (LTCS) if your employment circumstances change but we need to know about any changes to maintain an up-to-date case manager finder.

Use this form to change your details and send it to casemanagement@lifetimecare.nsw.gov.au.

Case managers who change employers will also need to submit: