Contact us

You can contact us by phone, fax, email or post. You can also complete an online feedback form.

General enquiries

Online:

Online feedback form

Office location:

Level 7, 321 Kent Street, Sydney NSW 2000

Mailing address:

GPO Box 4052, Sydney NSW 2001

Telephone:

1300 738 586

Accounts hotline:

1300 416 829

Fax:

1300 738 583

Email:

enquiries.lifetimecare@icare.nsw.gov.au

Compliments and complaints

You may want to give a compliment when you are happy with the service we have provided. This helps us to know when we are doing well and to continue to provide a good level of service to others.

We are also committed to responding quickly and fairly to all complaints.

A complaint can be about:

  • our policies, procedures, guidelines, staff
  • policies, procedures, or staff of someone paid by us (eg your attendant care provider or a treating health professional)

Complaints can be made by:

Online:

Online feedback form

Mail:

ATTN: Complaints Officer

Lifetime Care

GPO Box 4052, Sydney NSW 2001

Email:

feedback.lifetimecare@icare.nsw.gov.au

Telephone:

1300 738 586

Fax:

1300 738 583

Find out more about making a complaint by reading our feedback information sheet.

ACCESSIBILITY AND THE NATIONAL RELAY SERVICE

The national relay service helps people with a speech or hearing impairment to make or take phone calls. You can use one of these numbers:

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 1300 738 586
  • speak and listen service call 1300 555 727 then ask for 1300 738 586
  • SMS relay service on 0423 677 767 then type 1300 738 586
  • make an internet relay call then type 1300 738 586

Do you need an interpreter?

Please call Associated Translators and Linguists Pty Ltd on (02) 9231 3288 between 8:30am and 5pm Monday to Friday.

Media enquiries

The media unit is available 24 hours a day, seven days a week. Contact us on 02 8297 7570

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About us

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Contact Us

Email
enquiries.lifetimecare@icare.nsw.gov.au
Telephone
1300 738 586
Online

Feedback Form

Media enquiries
Call 02 8297 7570