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Advance Notice - Attendant Care Tender

The Lifetime Care and Support Authority (the Authority) has a panel of attendant care providers who are currently contracted to provide attendant care services to Lifetime Care and Support Scheme (Scheme) participants. Members of this panel were selected as part of a tender process and this contract is in place until February 2011.

Attendant care in the Scheme assists an individual perform tasks they would usually be able to do for themselves. The services aim to support the participant in the environment in which they live and facilitate ongoing progress towards their rehabilitation goals. The type of assistance provided to the participant may include physical, prompting and/or supervision. Services may include personal care, domestic assistance, community access, rehabilitation support and registered nursing.

As part of the Authority's overall service quality, the Authority selected this list of approved attendant care providers to ensure coverage across NSW, disability specific expertise and flexibility around meeting participant needs. Panel providers have been required to report to the Authority every 6 months as well as be audited against a set of key performance measures by a third party.

In the latter part of this year the Authority will be seeking applications from existing attendant care panel providers and will be inviting new attendant care providers to apply to the Lifetime Care and Support Attendant Care panel.

The Authority will be seeking applications from attendant care providers who are:

  • Able to demonstrate experience in delivering attendant care services to people with severe injuries in NSW, particularly people with a brain injury, spinal cord injury, burns, blindness and/or amputations
  • Committed to providing quality services in NSW and have achieved certification to the Attendant Care Industry Association of NSW Inc (ACiA) endorsed certification to the Attendant Care Industry Management System Standard (ACIMSS). For more information on this quality program visit ACiA's website at http://www.aciansw.org.au/ .

For those organisations who have not achieved ACIA Endorsed Certification to ACIMSS the Authority will accept applications if it can be demonstrated they are enrolled* in the ACiA Certification to ACIMSS.  It will be a condition of the contract with the Authority that each organisation achieves ACiA endorsed certification to ACIMSS by February 2012.

*What Does 'Being Enrolled in the ACiA Certification to ACIMSS Program' Mean? ACiA July 2010
To be 'enrolled' in the Attendant Care Industry Association of NSW Inc (ACiA) Endorsed Certification to the Attendant Care Industry Management System Standard (ACIMSS), an organisation must have:

  • Completed the Application Form for ACiA Endorsed Certification to ACIMSS including agreeing to the conditions outlined in the application form
  • Agreed to the scope of audit with ACiA's Endorsed Certifying Body
  • Made provisional audit dates for the Stage II (full) Certification audit within 18 months of the application date*
  • Accepted the proposal for audit services from ACiA's Endorsed Certifying Body
  • Paid the ACiA Application Fee (Once the agreement with the Endorsed Certifying Body is signed, ACiA will be informed and ACiA will send you a letter confirming your enrolment in the program and providing you with an invoice for the Application Fee)

* Note: The application lapses, and an organisation is no longer enrolled in the ACiA Certification to ACIMSS Program, if Certification has not been achieved within 18 months of the application date. An organisation will then need to apply again to reenroll in the Program.


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