Our vision
To ensure people severely injured in motor accidents in NSW are treated with respect and dignity and have the maximum possible opportunities and choices in achieving quality of life.
Our role
The Lifetime Care and Support Authority provides reasonable and necessary treatment, rehabilitation and care as it is needed throughout the person's life. The Authority is responsible for the administration of the Lifetime Care and Support Scheme which includes developing and implementing processes, policies and guidelines.
The Authority's role is to ensure the Scheme:
- Meets participants needs
- Provides quality services
- Is affordable
- Is prudently managed
Our values
Our values guide the way we work and the services we deliver.
We facilitate participation by:
- Recognising participants are individuals and being responsive to their needs.
- Empowering participants to exercise self determination and maximise independence.
We are accountable to participants and the community by:
- Making responsible, transparent and informed decisions to ensure long term sustainability of the Scheme.
- Being professional and consistent in our practices.
We treat people fairly by:
- Promoting the dignity of participants.
- Being respectful, impartial, flexible and embracing diversity.
We work together by:
- Developing and maintaining effective partnerships with participants, service providers and other government and non-government agencies.
- Valuing open communication and consultation.
- Sharing experience, knowledge and ideas.
We strive for excellence by:
- Driving change and continuously improving the quality of the services we provide.
- Supporting innovation.
- Focusing on the achievement of outcomes.