How do I access information?
There are a number of ways you can access information from the Lifetime Care and Support Authority (LTCSA):
- contact us on 1300 738 586
- email gipa@ltcsa.nsw.gov.au
- look around this website
- review the publication guide (available soon)
- look through the disclosure log (available soon)
- make a formal application under the GIPA Act - to do this, you will need an application form. Download this application form or contact 1300 738 586 and ask to speak to a Right To Information Officer to obtain an application form.
Exemptions
There are only limited and specific interests against disclosure that an agency can take into account. These are:
- law enforcement and security
- individual rights, judicial processes and natural justice
- responsible and effective government
- business interests
- environment, culture, economy and other matters
- secrecy and exemption provisions in other laws
Disclosure log
The Lifetime Care and Support Authority is yet to receive any access applications under the Government Information (Public Access) Act 2009 (GIPA Act).
As access applications are received that are likely to be of interest to members of the public, the Authority will publish a disclosure log, which will detail our response to applications for information about the Authority.
Publication Guide
The Publication Guide is a document that outlines the structure and functions of an agency, and highlights those functions (ie. policies) that might affect members of the public. This will be available soon.
Register of Contracts
Division 5 Part 3 of the GIPA Act sets out information about an agency's responsibility to publish contracts worth $150,000 or more on their website. This will be available soon.
Informal Applications
The LTCSA, like all Government agencies, is encouraged to release information to the public in an informal manner where possible.
You are encouraged to search this website for any information you may require, and if you cannot find it, then contact a Right To Information officer on 1300 738 586 or by emailing gipa@ltcsa.nsw.gov.au
Formal Applications
In some circumstances, like requesting personal or business information not publically available, you will be required to make a formal application. Formal applications must be made on an application form which can be downloaded here or obtained by calling 1300 738 586 or by email at gipa@ltcsa.nsw.gov.au.
Fees
The LTCSA's policy regarding fees is that there is no requirement to submit an application fee to apply for access to information. There may be an application fee of $30 pending the nature of your enquiry ie repetitive or time-consuming requests. Should it be determined that your application will attract this fee, you will be contacted by a Right To Information Officer to organise payment via cheque or money order.
Processing Time
The GIPA Act sets a limit of 20 working days from the receipt of the application until it must be determined. This can be extended by 10 workings days (to a maximum accumulation of 15 days) for consultation or archived records.
NSW Privacy Act
The Privacy and Personal Information Protection Act 1998 (Privacy Act), contains a number of provisions regarding the collection and use of personal information and the rights of individuals to access and amend, if necessary, their personal information held by NSW government agencies.
Contact
For further information about GIPA in the LTCSA, contact a Right To Information Officer on 1300 738 586 or e-mail gipa@ltcsa.nsw.gov.au